Poor. Beyond poor. The owners are garbage and I'd highly recommend spending your money and time at pomme. The employees at the front desk are amazing, kind and lovely but because of the management and their attitude I have to go elsewhere. Just shameful.
I find most of the staff are helpful and friendly when the owner/manager is in the store. This is not so when he is not present. It is so glaringly obvious that I just laugh. They have a great selection of products and will continue to just ignore the unfriendly and unhelpful attitudes of the staff.
Have always received exellent service and good advise. A pleasure to shop!!!
in response to: Poor ... bought some goldenseal which was weak , barely effective . Went back to inform staff and was ...
though i respect your opinion, i find your passive aggressive bitchiness counter productive and annoying
Friendly and helpful staff, great customer service and a large selection of bulk spices and teas and other bulk products for those who like to stock up and are not into prepackaged food. Ive made many visits and I have never been dissatisfied.
Fair - I shopped at the old location they got to know me and had a good money total saved, when they moved it was like I was a nobody. what i saved up for erased...and last time I went in the had no time or bother to help, even got annoyed of the idea I would ask for help. Guess out with the old regulars in with the new regulars.....going else were now, may never go back.
I have been shopping at Charlie Browns for over 30 years and have never experienced better service anywhere else.
Poor... bought some goldenseal which was weak, barely effective. Went back to inform staff and was interrupted by an ignorant abrupt dismissive staff. Perhaps a co-owner, family member. Thankfully they have their little job. No other workplace would have them. Should have spoken to the bald guy, the obvious brains behind the operation. Thank you for being closed Sundays found a great market uptown, bigger cleaner and well worth the extra ten minute drive. The irony being I'm agree to choose another option, you are quite stuck where you are. It's what you deserve.
P.S. don't ever expand beyond Nanaimo. No other community would accept such discourtesy.
I wanted to check Charlie Brown's hours before making a ferry crossing to visit. No website, no listing anywhere with hours, no voicemail, not even Facebook. C'mon Charlie, you can easily do better than that.
The level of customer service is top of the line. You want to know something - ask. The quality of their products and produce is high. I've been shopping through them for many years and trust their knowledge and opinions completely.
Three cheers for Charlie Brown
I called earlier to ask for some help, and the manager, I believe, Lee was very rude. I won't be doing business with them again.
I have never been to this health food store but I work at a health food store on Vancouver island and I have also managed kitchen stores in Vancouver; I would like to advise anyone buying an appliance on-line fom the US to note that these appliances will not be CSA approved (another reason they are less expensive) and in case of something going wrong, your insurance policy may not be valid. (Example: fire)
I look forward to visiting your store soon and will rate you excellent because that is what I am expecting
in response to: Knowledgeable staff . Lee is great . Good quality products . Bruce Angus Nanaimo , BC ...
great customer service and the whole family is very knowledgeable in particular Logan the son of the owners he is also very personable and lovely to talk to always willing to help
I am very satisfied with the prices and customer service at this store. They are very knowledgable about the products and happy to help.
They sell the Champion domestic juicer for $349 but the manufacturer (USA) sells the same juicer for $240 which includes free shipping in the USA and Canada. The Canadian distributor for Champion charges $258 CDN for the same unit. When I asked if they would match the price of their manufacturer's web site (either one) they said no.
Needless to say, I didn't purchase the unit from them.
I love Charlie Brown and the services they provide to the customers...They have great products. I bought all my vitamins from them. They are awesome...https://www.buildmindpower.com
I love Charlie Brown's Health Foods and all their products. Everyone is always friendly and helpful to serve you or will call you when the product is in. I now move to the usa and will be ordering by mail since I can't find those products in other countries...
I have dealt with Charlie Brown"s for years. If I had only one word I could use to describe Lee, owner and operator of Charlie Brown's it would most certainly be dedicated.
His knowledge of the health food industry and it's offerings is mind boggling his passion contagious, and his staff reflects every attribute he demands of himself.
I have an international web site under construction and there is a section for "My favorite people and places", and Charlie Brown's will always have a permanent spot there.
FWMakaThe Steel Geezer
Master Fitness Trainer/Commercial Print Model
The most knowledgeable and helpful Health Food store I have ever shopped in. I trust them completely.
Way over priced. Your better spending the gas money and head to port alberni. The staff is great, but it doesn't make up for how much they over charge.
The staff are always helpful...and if they do not know the answer to your particular question...they will find someone who does...
best health food store in town
I have been buying herbs, vitamins, and other healthy products from this store for the last 20 years. The staff is knowledgeable, the selection excellent, and they'll even order in for you if they don't have it. 5 thumbs up! Sher Matsen
i have been buying my vitamins from charlie browns for 28 years. i strongly recommend them.
I've been shoping at Charlie Browns on Bowen Road every week for the past 8 yrs.. The quality is great, the staff (especially Lee and Logan) are very knowledgable, and they try to purchase from local growers when ever possible.
They're like family.
Knowledgeable staff. Lee is great. Good quality products.